Please read through our terms and conditions carefully.
On approval of any Lemonade Design Studio cost estimate or quotation, you are automatically agreeing to these terms and conditions.

Quotations
Our quotation is based on the brief and information supplied to us at the time of quoting.
Once we have all the relevant information, we may need to re-quote if the work required is more than we understood at the initial briefing stage.
If, during the design process, the nature or size of the job changes, we will either re-quote or charge for the additional time at our hourly rate.
All prices quoted are valid for 30 days and will need to be reconfirmed after this time, unless otherwise stated.

Upfront invoice
On acceptance of our quote, you will be invoiced for an upfront payment of 50% of all studio work.
Work will commence once this payment has been received.

Balance invoice
On completion and approval of the studio work, you will be invoiced for the balance, including any additional costs such as studio print-outs, studio materials, additional hours, third-party costs or other agreed expenses.
This balance must be paid on presentation of the invoice.

Design
The design fee covers the indicated number of studio hours and design development options as set out in the quotation.
Further design work, additional concepts, layout changes or extended design development will be charged at our hourly rate.

Concepts, draft work and intellectual property
All concepts, draft designs, design directions, layouts, illustrations, artwork, written ideas, prompts, planning documents and working files created by Lemonade Design Studio remain the intellectual property of Lemonade Design Studio until the project has been completed and paid for in full.
Once full payment has been received, the client may use the final approved artwork for the agreed purpose.
Unused concepts, draft designs and alternative design routes may not be used, copied, recreated, adapted, passed on to another designer, or used as the basis for AI-generated artwork without prior written agreement from Lemonade Design Studio.

AI tools and third-party design tools
Lemonade Design Studio may use AI tools or other digital tools as part of our internal process for research, planning, image exploration, copy support, editing, layout development or concept refinement where appropriate.
AI tools do not replace our professional design judgement, creative direction, client understanding or final design responsibility.
Clients may not use Lemonade Design Studio’s concepts, drafts, layouts, illustrations, copy, design directions or working files as prompts or source material for AI-generated artwork, AI website generation, or third-party design work without prior written agreement.
If a client chooses to use AI tools, online generators, templates or third-party services to alter, recreate or replace work supplied by Lemonade Design Studio, Lemonade Design Studio cannot take responsibility for the quality, originality, copyright status, technical performance, print outcome, website performance or long-term usability of that work.

Source files and working files

Final artwork is supplied in the agreed final format, such as print-ready PDF, JPG, PNG, SVG or web-ready files.
Editable working files, including Illustrator, InDesign, Photoshop, WordPress build files or other source files, are not included unless specifically quoted and agreed in writing.

Print-ready artwork

Preparing final approved artwork for print covers the indicated number of studio hours but may need to be confirmed once the final approved design has been viewed.
Once artwork has been signed off by the client, a print-ready PDF is supplied to the printer.

Client corrections

You may wish to make corrections or additional changes to design, layout or text once design or print-ready artwork has been completed.
Please allow for additional studio time to be charged for these corrections or changes.

Copywriting, editing and proofreading

Copywriting, editing and proofreading are additional services unless specifically included in the quote.
We can recommend a suitable copywriter if needed.
You may provide your own copy and do your own proofreading if preferred.
The client is responsible for checking and approving all copy before final artwork is supplied or sent to print.

Image hire and photography

During the design process, additional or alternative images may be required or suggested.
Image hire is an additional cost.
You may provide your own images if preferred. The client is responsible for ensuring that supplied images are high enough quality and that they have the necessary rights or permission to use them.

Printing

Print costs are not included in the design fee and will be quoted separately.
If you choose to use our recommended printer, the printer will invoice you directly so that you may reclaim your VAT where applicable.
You may use your own printer if preferred, but we cannot take responsibility for errors, colour variation, production issues or lack of quality in the final printed item if we are not managing the print process.

Websites and third-party services
Website quotations are based on the agreed brief, structure, functionality and content supplied at the time of quoting.
Additional pages, functionality, plugins, forms, integrations, e-commerce features, booking systems, copy changes or structural changes may be charged separately.
Third-party costs such as hosting, domain registration, premium plugins, software licences, fonts, image licences, booking systems, payment gateways or subscription tools are not included unless specifically stated in the quote.
If the client, another supplier, or an automated tool makes changes to the website after handover, Lemonade Design Studio cannot take responsibility for any resulting errors, layout issues, performance problems, security issues or loss of functionality.

Web hosting services
If you are making use of our web hosting service, you will receive an annual invoice in advance.
Any lapse in payment may result in your website being removed from the server.
A reactivation fee of R280 for .co.za and R500 for .com will then be payable when settling the outstanding hosting fees.

Timeline and dormancy clause

All work should ideally be completed within a four to six week period, depending on the size of the project and the availability of required content, feedback and approvals.
Should completion of the work be delayed due to any hold-up from the client’s side, the balance of the work completed to date will be invoiced at month-end.
Projects that remain inactive for an extended period may need to be re-quoted before work resumes.

Overdue invoices
Final artwork, website files, print-ready files or handover material will not be released to the client, printer or third-party supplier if there are any overdue payments.

Disclaimer
While Lemonade Design Studio takes care to ensure the accuracy of all material, the ultimate responsibility for checking and approving copy, proofs, layouts, images, contact details, spelling, dates, prices and technical information remains with the client.

Lemonade Design Studio will not be held responsible for errors or discrepancies once final approval has been given.

Please note that Lemonade Design Studio is not VAT registered.